Terms Of Service

Last updated: October 27, 2026

Website operator and application of these terms

These Terms govern your use of solveniqs.com. The website and the Solveniqs store are operated by Zhongshan Yunduowu Cross-border E-commerce Co., Ltd. References to we, us and our refer to that company. Our Terms of Purchase govern product transactions together with the Shipping Policy and Return Policy. Our Privacy Policy explains how we process personal information.

Using this website

By using the website, you agree to these Terms to the extent permitted by applicable law. If you do not agree, discontinue use. To place an order, you must be at least 18 years old or have reached the legal age of majority in your jurisdiction and have legal capacity to enter into a purchase contract.

Responsible use and protecting your account

Use the website lawfully and provide accurate information when contacting us or placing orders. If an account feature is available, protect your login credentials and tell us promptly about suspected unauthorized access. You must not introduce malicious code, attempt unauthorized access, interfere with checkout, commit payment fraud, misuse other people's information or copy website content for unlawful purposes. We may restrict access where reasonably necessary to address misuse or security risks, without removing rights relating to valid existing orders.

Content ownership and accuracy of listings

Website text, layouts, graphics and other protected materials belong to us or their respective rights holders. You may access them for personal shopping purposes. Commercial reproduction requires permission or another lawful basis. Third-party references do not imply sponsorship or endorsement.

We take reasonable care to describe products accurately. Screen settings can affect color presentation. Such differences do not excuse a material mismatch between the goods and their description. Materials, dimensions and care instructions are specific to the product concerned. If a material listing error affects your order, we will explain it and offer the choice to accept a correction or cancel for a full refund; we will not impose an increased price without your agreement.

How our shopping policies work together

The Terms of Purchase describe contract formation, payment, cancellation and order remedies. The Shipping Policy states delivery destinations, fees, origin and timing. The Return Policy explains eligibility, the Chinese return warehouse, costs and refunds. For purchase-specific matters, the Terms of Purchase control over a conflicting general website-use provision, without overriding mandatory rights. The policies in effect when an order is accepted apply to that order unless a lawful change benefits you or you agree otherwise.

Independent websites and service providers

The website may link to external services with their own terms. We do not control unrelated external websites. Our responsibilities as the seller, including handling legitimate order problems, remain with us even when we use service providers.

Customer reviews and other submissions

Submit only content that you have permission to share. Reviews should describe a genuine experience and must not contain unlawful, misleading or infringing material. If you submit a review or product photograph for publication, you grant us a non-exclusive permission to display and format that content in connection with the store and its products, subject to applicable law and any separate permissions required. Ownership remains with you. We may remove unlawful content or private information; we do not require positive reviews as a condition of support or a refund.

Website availability and legal responsibilities

We aim to keep the website available but cannot promise uninterrupted operation. Nothing in these Terms excludes responsibility for fraud, willful misconduct, gross negligence where exclusion is prohibited, personal injury where applicable law prevents exclusion, or mandatory product and consumer protections. We do not disclaim all warranties, shift all shipping risks to customers or restrict lawful payment disputes. Any permissible limitation applies only to the extent allowed by applicable law.

Applicable law and resolving disagreements

These Terms are governed by the laws of the People's Republic of China, reflecting the company's place of registration, without depriving U.S. consumers of mandatory protections available under applicable federal or state law. Please contact us first to seek an informal resolution. If a dispute is unresolved, it may be brought before a competent court in Zhongshan, Guangdong, China, except where mandatory law permits or requires proceedings in another forum, including a consumer's local courts. These Terms do not impose mandatory arbitration or waive rights that cannot lawfully be waived.

Revisions and remaining provisions

We may update these Terms prospectively by publishing a revised date and providing additional notice when required. Changes do not retroactively alter an accepted order without a lawful basis. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Company and contact information

Legal company name: Zhongshan Yunduowu Cross-border E-commerce Co., Ltd.

Business registration number: 91442000MAEEX46M47

Registered business address: Unit 2, Ground-floor Shop 130, Building 5, Aoyuan Lingxiu, No. 38 Beisheng Road, Beiqu Community, Xiaolan Town, Zhongshan, Guangdong, China.

Email: service@solveniqs.com

Phone: +86 760-22102182

Customer service hours: 9:00 AM-6:00 PM, Monday-Friday, U.S. Eastern Time (ET; EST or EDT as seasonally applicable), excluding U.S. federal holidays.

Our usual reply time is 1-2 business days.