FAQ
Last updated: October 27, 2026
Which company operates Solveniqs?
Solveniqs is operated by Zhongshan Yunduowu Cross-border E-commerce Co., Ltd., the seller of record for purchases made at solveniqs.com. The company is registered in China.
Which destinations can I order to?
We currently accept delivery orders for the 48 contiguous United States and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO/DPO addresses or destinations outside this service area.
What is the expected delivery schedule?
Order processing takes 1-3 business days after payment confirmation. Standard shipping takes an estimated 7-12 business days after dispatch, giving an estimated total of 8-15 business days from payment confirmation to delivery. These are estimates, not guaranteed arrival dates. Business days are Monday through Friday, excluding U.S. federal holidays. If a disruption affects your order, we will provide an update. If we cannot dispatch within the stated processing period, we will offer a revised dispatch date and the option to cancel for a full refund.
Where are orders dispatched?
Our fulfillment facilities are in China, and U.S. orders travel by international shipping. We do not represent these orders as shipping from a U.S. warehouse.
How much does standard shipping cost?
Standard shipping costs US$5.99 for orders below US$39.00. Standard shipping is free for orders of US$39.00 or more. The threshold is based on the merchandise subtotal after discounts and before tax or shipping. Expedited delivery is not currently available. Applicable sales tax is shown at checkout. We cover import duties and customs clearance charges for the supported U.S. destinations; no additional import payment is required from the customer upon delivery.
Where can I find tracking updates?
We email tracking details after dispatch. Allow 1-3 business days for the first carrier scan. If tracking remains unchanged for 7 business days, the estimated delivery period has passed or a parcel marked delivered cannot be found, contact us with your order number. We will investigate and arrange a replacement or refund where appropriate. A delivered scan alone does not automatically close a missing-parcel claim.
Is it possible to update or cancel an order?
Contact service@solveniqs.com before dispatch. Cancellation and order changes are available before dispatch, with no cancellation fee. A cancelled order receives a full refund to the original payment method. After dispatch, returns follow our Return Policy.
What steps should I follow to return an item?
You have 30 calendar days from delivery to submit a return request. Change-of-mind returns must be unused, unworn and unwashed, with original tags, accessories and packaging where supplied. Once approved, your return must be dispatched within 14 calendar days. Our return warehouse is in China; support provides its full address after approval. The registered business address is not the return address.
Am I responsible for return shipping?
For change-of-mind returns, you pay tracked return postage to China. Its cost depends on your carrier, parcel and location. The original US$5.99 standard shipping fee, if paid, is non-refundable for these returns, except where law requires otherwise. We do not charge a restocking fee or deduct the original shipping cost from orders that qualified for free shipping. For damaged, defective, incorrect or materially misdescribed items, we cover necessary return costs and provide an appropriate replacement or refund at no additional cost to you.
How long does a refund take?
We inspect returns within 3 business days after receipt and notify you of the result. Approved refunds are issued to the original payment method within 5 business days after approval. Your payment provider may take another 5-10 business days to display the credit. The same issue and bank-posting periods apply to cancellation refunds and refunds approved without a return.
Do any return exceptions apply?
Personalized or made-to-order items, gift cards and sealed hygiene-sensitive items after their seal has been broken are excluded only when the applicable restriction was clearly disclosed before purchase. Ordinary sale items remain eligible under the standard return conditions. These exclusions do not remove remedies for faulty, damaged, incorrect or materially misdescribed goods or other rights provided by law.
Where can I check product specifications and care guidance?
Each listing provides the applicable materials, measurements and care guidance. Review these details before purchasing, as finishes and composition differ between products. Decorative items are not toys or food-contact products unless the individual listing expressly identifies that intended use. Contact support if you need clarification about an item.
How can I reach customer service?
Email: service@solveniqs.com
Phone: +86 760-22102182
Customer service hours: 9:00 AM-6:00 PM, Monday-Friday, U.S. Eastern Time (ET; EST or EDT as seasonally applicable), excluding U.S. federal holidays.
Our usual reply time is 1-2 business days.
Legal company name: Zhongshan Yunduowu Cross-border E-commerce Co., Ltd.
Registered business address: Unit 2, Ground-floor Shop 130, Building 5, Aoyuan Lingxiu, No. 38 Beisheng Road, Beiqu Community, Xiaolan Town, Zhongshan, Guangdong, China.