Privacy Policy

Effective and last updated: October 27, 2026

Our responsibility for personal information

Zhongshan Yunduowu Cross-border E-commerce Co., Ltd., operating as Solveniqs, is responsible for the personal information processed in connection with solveniqs.com and acts as the data controller where that term applies. This policy covers browsing, shopping, customer support and related communications.

Personal information handled by our store

Depending on your interaction with us, we collect contact details such as your name, email address, telephone number, billing address and shipping address; order details such as products purchased, payment status, transaction references, returns and refunds; account information if you create an account; support messages and any photographs or other content you submit; and technical information such as IP address, browser type, device identifiers, pages viewed, referral information and cookie preferences.

Payment providers process payment credentials to complete your purchase. We receive payment confirmation and limited transaction information rather than requiring you to send full card details to customer support. Optional advertising and analytics technologies may collect browsing and engagement information only in accordance with your privacy choices and applicable law.

The purposes for processing information

We use information to accept payments, fulfill orders, arrange delivery, administer returns, answer requests, prevent fraud, protect the website, maintain accounting records and comply with legal obligations. We also use permitted analytics to understand website performance. We send promotional emails only where you have opted in or another lawful basis permits them; you can unsubscribe using the link in a promotional message. Unsubscribing does not stop necessary order or service messages.

Where a legal basis is required, processing relies on performance of a contract, compliance with legal obligations, consent for optional activities where required, or legitimate interests such as security and service administration, subject to your applicable rights.

When information is shared

We disclose information as needed to e-commerce hosting and infrastructure providers, payment processors, fulfillment providers, carriers, customer support systems and professional advisers. If optional analytics or advertising services are enabled, relevant providers receive technical and engagement information subject to consent and opt-out choices. These providers must receive only information appropriate to their function, subject to applicable contractual and legal requirements.

We may disclose information when required by law, to respond to valid legal requests, to protect lawful rights, or in connection with a business transaction such as a merger or asset sale subject to applicable safeguards. We do not rent customer lists for unrelated third-party marketing. Advertising-related disclosures may qualify as a sale, sharing or targeted advertising under some state laws even without a monetary payment; applicable opt-out rights apply to those disclosures.

Cookie controls and your preferences

Essential cookies support functions such as shopping carts, security, checkout and saving privacy preferences. Optional analytics and advertising cookies remain disabled until you choose to enable them. The cookie panel provides Accept all, Reject non-essential and Manage preferences. Rejecting optional cookies does not prevent you from shopping.

Use Cookie Settings or Your Privacy Choices in the footer to review or withdraw optional consent. We honor applicable browser-based Global Privacy Control signals as requests to opt out of sale or sharing and targeted advertising. Browser controls can also restrict cookies, although blocking essential cookies may affect checkout. Consent withdrawal applies going forward and does not invalidate earlier lawful processing.

How long records are kept and how they are protected

Order, payment reference, refund and related accounting records are generally retained for 7 years after the transaction, unless a different period is required by law or a legal claim. Customer service correspondence is generally retained for up to 24 months after a case closes. Account information is retained while the account remains active and deleted or de-identified following a valid deletion request unless retention is necessary for legal, fraud prevention or transaction purposes. Optional analytics records are retained for no longer than 14 months. We retain privacy preference records as necessary to honor and demonstrate your choices. Records may be retained longer where reasonably necessary for a legal hold, dispute or statutory obligation.

We use reasonable technical and organizational safeguards appropriate to the information involved. No transmission or storage system can be guaranteed completely secure.

Processing across national borders

We operate from China. Your information may be processed in China, the United States and other countries where our service providers operate. Privacy laws may differ between locations. Where required, we apply appropriate transfer safeguards, such as contractual protections or other recognized lawful transfer mechanisms.

Requests and privacy rights

Depending on your location and applicable law, you may request access to personal information, correction, deletion, a portable copy, restriction of processing, withdrawal of consent, or an opt-out from sale, sharing or targeted advertising. Where applicable, you may limit the use of sensitive personal information and appeal a denied request. We do not use sensitive personal information to infer personal characteristics. We will not unlawfully discriminate against you for exercising a privacy right.

Send requests to service@solveniqs.com or call +86 760-22102182. Include enough information for us to locate your records, but do not email full payment details. We may reasonably verify identity for access, correction or deletion requests. Opt-out requests do not require account creation. An authorized agent may act for you subject to appropriate authority and verification. We respond within applicable legal deadlines, generally within 45 calendar days for U.S. state privacy requests, and notify you if a lawful extension is needed. To appeal, email us with the subject Privacy Appeal. Where available, you may also contact your state attorney general or other competent regulator.

Young visitors and third-party websites

The store is intended for adult purchasers and is not directed to children under 13. We do not knowingly collect personal information from children under 13 or knowingly sell or share personal information of anyone under 16. If you believe a child has provided information, contact us for review and appropriate deletion. External websites have their own policies, which you should review before providing information to them.

Policy revisions and privacy contacts

We publish changes on this page with a revised date and provide additional notice for material changes where required. Where renewed consent is necessary, we will request it.

Legal company name: Zhongshan Yunduowu Cross-border E-commerce Co., Ltd.

Registered business address: Unit 2, Ground-floor Shop 130, Building 5, Aoyuan Lingxiu, No. 38 Beisheng Road, Beiqu Community, Xiaolan Town, Zhongshan, Guangdong, China.

Privacy and customer support email: service@solveniqs.com

Phone: +86 760-22102182

Customer service hours: 9:00 AM-6:00 PM, Monday-Friday, U.S. Eastern Time (ET; EST or EDT as seasonally applicable), excluding U.S. federal holidays.

General questions are normally answered within 1-2 business days. Statutory privacy requests follow the deadlines described above.